Create the Conditions for a customer community member’s Success

Welcome back to The Community Strategy Podcast!

Today’s guest is Mathilde Leo. She’s the Head of Community and Customer Education at Circle, an all-in-one online community, program, and course platform for entrepreneurs, startups, and nonprofits.

She’s been building online customer communities from scratch since 2021.

As the first community hire and employee #11, she was instrumental in crafting and implementing Circle’s original community-led strategy. This strategy helped onboard, activate, and educate 10,000+ customers, building some of the most innovative community businesses on the planet.

Before Circle, Mathilde co-founded MakingJam, the leading European product professional conference. It was a side project she turned into a thriving community business.

With 10+ years of experience in product and community management, Mathilde is passionate about helping people meaningfully connect through technology.

Community builder by day and a Thai boxer by night, Mathilde’s favorite forms of self-expression are sports, travel, and languages. Born in the French Alps, she has lived and worked in diverse cities such as London, Bangkok, and Salvador. She’s now based in Lisbon, Portugal.